I am not only implying that "because it was important, it wasn't a detail", I am stating that fact very loudly. Things that are important are not details...they are important. The customer may ignore them, or not understand them, but if you to not tell them the important things, then you leave yourself open to their criticism later on. You are the expert.

I have known car mechanics to put their "important" opinions onto the work orders, and have the customer sign a waiver that they reject the additional work. These are the smart mechanics.

"People scream: "Just make it work", and don't care about the details."

This is why I have been going to the same car mechanic for the past thirty years. They tell me what is wrong with the car, what will be the minimal fix, and why I should or should not get something else fixed. I know them and trust them, as I know a little about cars, but not enough to fix them, nor do I have the tools to fix them.

There have been times that they did work and the wrong thing was fixed or not fixed. "S**t Happens", and they did the best to fix the issue when I went back, sometimes at "no additional charge".

We expect that the Caua Entrepreneurs (as we call them) will have a set of customers that they know very well, and those customers know them. A bond of trust will be formed. If something goes wrong, eventually it will be fixed.

"That doesn't make the details unimportant."

The water pump about to break was not a "detail".....the make of the replacement belt is a detail.

Warmest regards,

maddog (a.k.a. "real_maddog")