I've cracked the puzzle! Never call them! They will literally lie, cheat, and steal!
Go to the store instead. It's like birds and angels sing when you walk in.
They are smart and helpful and honest.
They took all the crap off my account that the call center refused to do!
I've used the stores five times now and I really like them! Nicest people!
I actually like very much my Comcast services.
For 140/mth I get 350mbps speed, x1 DVR with the on demand services.
If you have reliability problems, likely it's in your house. Took me years to figure out and 20 tech visits solved nothing!
Take your modem outside and plug it in directly. Then you'll know if the service works
Replace all your cabling with rg11 and all will be good.
You're welcome.