Thanks for that. The damning statement is how all these people that the rest of us regard actually more highly than rocket scientists - who haven't put anybody on the moon lately, and biomedical scientists could save our lives - are "computer illiterate".
There was this time when the excuse for being computer illiterate was age; the dang things just came up on business too fast. But now I'm the retired one, explaining simple Excel things to people 20 years younger. These "biomedical researchers" are mainly under 45, that is, had computers since Jr. High and Windows since college; they've had Excel to study for 20 years, all their careers.
I saw it with engineering - I was the formal IT guy for 7 years, then switched to become one of the engineers, albeit the local power-user and covert developer. I had expected to become obsolete as I aged, overrun by the superior expertise of people who grew up with computers, programming in elementary school. And there was ONE hacker, 20 years my junior, who could outstrip me on complex bits of configuration and development - and oddly enough, he had become a techie while a biomedical technician, writing Perl scripts to parse endlessly long DNA strings. But then there were nearly 100 engineers in the same company that would make the most eye-rolling mistakes and never even try to learn any underlying understanding of why the spreadsheet does certain things.
Over and over and over, I would correct something and try to teach some basics, but be put off with a request to just fix that exact problem, they were in a hurry. Not infrequently, they would be back in six months, asking me to do it again, "I forgot, I'm sorry, what was that again?" The uptake on a little bit of real instruction on the 2nd go-round was better, but still not 50%.
Poor understanding of how to use computer applications is still the greatest barrier to using computers to improve productivity.