Re:Overreaction? I think so (Score 5, Informative)

The problem is that there are pre-existing minor bugs that make substantial portions of the game inaccessible.

In particular, the final everquest expansion that was included in the game ("Planes of Power"), has only 5 of the 14 or so areas usable, although 2 of the 5 are non-fighting "travel" zones, and about 90% of the time working through the expansion is spent in the 9 areas we don't have access to -- so we payed for an expansion that is largely unusable.

We're not talking "active development" meaning new expansions. We're talking being able to play context that exists (GM's have taken people there, so it does exist, you just cannot zone into it) that was advertised on the package.

I don't think that's an overreaction to expect to be able to use the entire purchased product.

In addition, up until the mentioned email was received from the Executive Director of CS, the Service Reps who were responding to questions on Sony's forum were stating that a patch was under development -- which is clearly not the case.