...at the Geek Squad. People honestly tell me "Hey, I got this sweet program and it says I have a million infections and all I have to do is send them like $40 to fix it. But I can't get spybot to run, tho." People + Computers = Catastrophe. "It's on the internet, so it must be legit."

The problem with "returning" the product is that you can't straight up return the product, which then dissuades people from returning it. If I bought the game from Best Buy and decided it sucked and wanted to take it back, the best they could do for me is exchange it for a new one. A new copy of the same game. Can't even do store-credit in most situations. It has to do with copyright law. I think it's national, but may be state (Pennsylvania)... though I can't see a reason why a copyright law would pertain only to state. It's a broken system.