I've been using T-mobile for 2 years now with nary a problem. I've never had to wait more than 5 minutes on hold, never had a problem unlocking a phone, etc etc. So it was surprising when I found an extra $400 charge on my bill. You see, my phone died in early August, so I ordered a replacement (a SE T610.) I got a real good deal on it too, only $50 and I wasn't going to need any rebates to get that price either. I was talking to the CSR (actually customer retention) and mentioned that the