call microsoft (Score 1)

they will 1st tell you to call emachines = which is bs
then they will tell you that you are only entitled to 1 license= which is bs
then you will tell them that you paid for a license and you want a license that works
they will give you a brand spanking new license

i just did that in December.

good luck (it did take me about 5 calls over 3-4 days to get it accomplished but it can and is done.