Re:If you build it, they will come (Score 1)

Amen brother. I've worked intimately in the telecom industry as a developer/engineer. All of the points you have mentioned are right on conserning the usefulness of Linux in a call center environment. Surely IBM can appreciate the market that exists in the call center sector (heck, they make a VRU (DirectTalk) and CTI package (IBM CallPath) for it). If IBM were to port their MS compatible office suite over to Linux, it would take little time for that one-two combination to dominate the multi-billion dollar call center market. I hope they go for it.