Contract Commitment (Score 1)

I have been employed with AT&T wireless as a customer service rep for 6 months. I am glad to work for them. I take my job very seriously. I like to provide clear, concise information to existing customers. I didn't reply to advertise but just to say that I am happy to hear that you are satisfied with your service. I think AT&T Wireless is a good cell phone company and the fact that existing customer's don't have to renew their contract and stay on a month to month basis after their contract is done. There is a new program that was effective 11/24/03 that if an existing customer signs up for a 2 year contract and start a plan for 39.99 and above they would get a free phone every 12 mos. How many cell companies would do that for their customers. I think AT&T wireless recognizes customer loyalty and values customers and that is why they started this new program. So many people are switching carriers just to get free phones. I saw on TV on a Verizon commercial that you can get unlimited family calling nationwide. I saw on the commerical that the coverage map is all red. I checked out the web site and the map on the website is nothing like what it appears on TV. I saw bloches of roaming and no service areas in the USA. plans at 39.99 for 400 shared min. What about unlimited family calling. I thought you can make unlimited calls. Talk about falsified advertising.