I helped my 72 year old uncle get started with Ubuntu when his Windows became so badly infected that he couldn't clean it. I used Logmein to remotely control his pc to download the image. I had him put in a CD and then I burned it for him. I had the machine reboot, then talked him through the install. 3 calls later, he's cruising without viruses, doing his banking etc safely and comfortably, and easily handling his email and game needs/wants... Yes, Ubuntu and the rest can be a challenge at times. But when I can get someone who's a complete novice with computers to use it (from over 1000 miles away) and they actually LIKE it, that says something very positive.