Re:Write your own. (Score 0)

Im was in the exact same situation as the poster. I manage a small group of Servers and client machines. Im only in the office for 3-4 hours a day. There was 3 poeple whom users were reporting the errors to. Unfortently there was no documentation of if we fixed the issue or no reporting to the other people whom should know. Spent a fternoon and wrote up a asp .net mssql database (ms only network) troubleticket system. Not only is it increased effecincy to the point i dont know how we did it before, I look like a a god. For sure write your own, its really not that hard.