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Comment Re:Intense training? (Score 1) 214

When I was at Dell (RR5 & RR7), my average call times were always in the toilet. But I wasn't beat up too much about it because I usually handled my own escalations, and got the problem fixed the first time. Managers preferred that they didn't have to talk to pissed-off customers, so in return, they cast a blind eye at my call times. Still, I could only take two years of it. I finally had to bail out and work for a nearby community college. At that time, Dell was a great apprenticeship for me. But there was no way I could answer the phones any more.

Hands-On With Google's Cr-48 158

adeelarshad82 writes "While Google has made it clear that Cr-48 is nothing more than a test prototype, it was interesting to see the machine Google used to demonstrate Chrome OS. Out of the box, the Cr-48 conjures images of the Black Apple MacBook, from the plain, rubberized chassis to what looks like the same chiclet-style keyboard. The 12-inch notebook weighs about 3.8lbs and comes with a clickpad which recognizes one finger as a left click, while a two-finger tap triggers a right-click function. The laptop obviously contains a hard drive for storing backup data, but the capacity is unknown. The notebook comes with a lone USB port on the right side, which has limited functionaly. For now, thumb drives, hard drives, cameras, printers and other USB peripherals do not work with Cr-48. Google is working on getting its Chrome OS to recognize storage drives, but it's a work in progress. Once Chrome OS does recognize storage drives, users can probably install other OSes on Cr-48 for fun. Video playback seems to struggle with Hulu videos, while YouTube clips were okay. The device operates at a 1,280x800 resolution, which means the Cr-48 can theoretically support 720p video playback, but the videos were capped at 480p." Engadget posted photos a Cr-48 teardown if you'd like a look at its guts. An article at InfoWorld suggests Google needs to work on the cloud offerings underpinning the device.

Comment Re:From My Simpleton Point of View (Score 1) 535

I agree that good metrics are the way to go, but be careful on what you measure, no tracking system is complete enough to follow all relevant parameters (and if it were, it will be such a pain to have it up to date that it would be useless). Metrics are useful to prove a point, but are not the point.

Obviously, you have never worked in a call center. :p

Comment What's the big deal? (Score 1) 84

An anonymous reader notes that this weekend, ReadWriteWeb discovered a security hole on several McAfee sites, which lets any attacker piggyback on the company's reputation and brand in order to distribute malware, Trojans, or anything else.

Isn't McAfee already considered to be malware? Perhaps they hate the idea of competition in the malware distribution business.

Comment Re:Hopefully this means my school will drop softwa (Score 2, Informative) 130

At our school, Blackboard was set up with the thought of, "Hey, let's start offering online course content. We'll buy Blackboard and it will be our silver bullet."


When students started buying computers with Vista, Blackboard would not play right with them. They had all kinds of issues. It won't even play right with Internet Explorer at our school. I'm just glad I'm not the Blackboard admin.

Note to my college administration:
Ever wonder why the University of Phoenix is so expensive? It's because they attempted to take the time to design their online program from the ground up. They also hired the staff to make it work. That takes a lot of money. They didn't take the cheap way out by buying Blackboard and saying, "Now we are an online school." F$%^tards!!!! You would have been better off by using Moodle or Double Choco Latte. At least you wouldn't have blown all that money. Dare I say that you are once again "trying to polish the turd"?
The Internet

Submission + - Digg's "Boston Tea Party"?

Seismologist writes: is running an article about the recent user base revolt that occurred on Digg over 'the' HD-DVD encryption key which of course can be followed in this or this Slashdot article: has become one of the Web's top news portals by putting the power to choose the news in the hands of its users. Just how much power they wield, however, only became clear Tuesday night, when Digg turned into what one user called a "digital Boston Tea Party." When the site's administrators attempted to prevent users from posting links to pages revealing the copyright encryption key for HD-DVD discs, Digg's users rebelled. Hundreds of references to the code flooded the site's submissions, filling its main pages and overwhelming the administrators' attempts to control the site's content.

Submission + - Microsoft's new validation policy

fishyfool writes: "Microsoft has started a new policy of authenticating the Windows operating system. Previously when a user has installed Windows they had to activate the OS with Microsoft online or by phone. One could understand why Microsoft put the activation process into place, with all the pirating that was taking place with early verisons of Windows. Now Microsoft has taken authentication of the Microsoft Validation to a whole new level. Starting now, they will be checking your operating system every month."

Submission + - Federal Judge orders student info released to RIAA

Mearlus writes: A Federal Judge has ordered the University of Wisconsin — Madison to release the information of 53 students who are tied to network connections used for alleged copyright infringement. "Judge John Shabaz signed an order on Thursday that requires the university to relinquish the names, addresses, phone numbers and e-mail addresses for the individuals."
United States

Submission + - Congressman: colleges are nests of piracy

Prescott writes: Hollywood's congressman, Rep. Howard Berman of California, has announced that his subcomittee will be accelerating its hearings on piracy at American colleges. More troubling, he is getting ready to go after what he is calling the 'hypocrisy' of American colleges and Universities. 'Unfortunately, many schools have turned a blind eye to piracy,' Berman said. 'I don't doubt that there are legitimate issues that universities must grapple with, including privacy and cost concerns. However, when a university such as Purdue tells the AP that it rarely even notifies students accused by the RIAA because it is too much trouble to track down alleged offenders — such inaction is unacceptable.'

Submission + - RIAA going after Colleges

Pojut writes: "The Washington Post has an article on the RIAA increasing the number of letters out to colleges and college students around the country demanding that action be taken against the student's that have contributed nearly 1.3 billion downloads a year. In addition, they are asking (once again) that schools block access to services which allow such downloads. In many cases cases, there are threats of litigation.

From the article:

"At schools that don't institute or enforce such policies, some students might be getting mail from the trade group. Last week, the RIAA sent 400 letters to students at 13 colleges warning them that they will either have to pay up for illegally downloading music or face a lawsuit."

URL: le/2007/03/08/AR2007030801895.html"

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