To get a service go to a service company (Score 1)

What people havn't understood yet is that Google is a product company and not a service company. Despite all the nice talk about consumerisation of IT, corporate cusomers want a service company. A company that picks up the phone, engages itself with an SLA and actually puts the Customer First. Google is miles away from such a corporate culture. This does not mean that the SAAS market does not have a very bright future, just that the winners will probably be focused companies considering this their core busines. Check out companies such as http://www.contactoffice.com/ http://www.37signals.com/