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Comment Can confirm (Score 4, Insightful) 54

Back in college I worked tech support at the local small town ISP (San Marcos Internet, in San Marcos, TX, if anybody is wondering). It was about as two-bit of an operation as it could be. Although their transfer speeds couldn't come close to what the bigger players in town offered (TWC, Grande Communications), people absolutely LOVED us for the simple reason that we actually cared about our customers, which they found absolutely refreshing compared to the treatment they'd get from the bigger guys. We'd do things like have people bring their computers in so that we could fix all the fucked up things wrong with them (remove viruses, spyware, etc). Eventually they got scooped up by one of the bigger guys (Grande), which really pissed a lot of folks off.

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