Comment Re:So what has Solaris got? (Score 2, Interesting) 356
Thats certainly not my experience. Dell's service is awful in comparision to sun. We paid for gold sun support (4 hour call out), and a dell's 4 hour contract. Sun turned up with a replacement CPU within 3 hours when the sun system failed. Dell took 2 weeks to even accept that the motherboard was dead. And then took another 2 days before an engineer even turned up. They refused to send an engineeer to diagnose the problem. They also refused our own diagnosis.
(For those intrested, the machine locked solid whenever you tried to use the onboard network card. Dell gave us a program to run on the server that found no faults, but this program didn't even test the networking.)
(For those intrested, the machine locked solid whenever you tried to use the onboard network card. Dell gave us a program to run on the server that found no faults, but this program didn't even test the networking.)