Comment PSP replacement (Score 1) 490
I just got off the phone with Sony regarding this issue. The guy was very friendly and it seemed like he had been getting several calls of this type. He asked me when I bought it, read his script regarding dead pixels (basically word for word whats in the manual) then asked me if the pixels were bothering me. He then placed me on hold for about two minutes. When he came back he told me that they would replace my unit with a brand new PSP and would be emailing me the information I needed to ship it back. Total call time including time waiting on hold was about 17 minutes.
As a side note, the lackey at the Best Buy store I talked to told me that they couldn't do anything for me because I neglected to purchase their extended warranty. I probably could have pushed the issue with a manager but I figured I'd try the lower stress Sony option first.
As a side note, the lackey at the Best Buy store I talked to told me that they couldn't do anything for me because I neglected to purchase their extended warranty. I probably could have pushed the issue with a manager but I figured I'd try the lower stress Sony option first.
