Comment Due Diligence (Score 1) 294
You are maintaining 50 servers for multiple contracts and they want to know what is patched.
To me this would be a completely fair and normal situation.
I haven't worked with Windows Server in 8+ years. But WSUS was great for telling you what patches were needed and approving them to be installed.
I know that RedHat has similar technologies. Though you can also roll your own as well.
From my own company, I attend a Change Control meeting and one meeting a month has the Microsoft patch bundle as part of it. The patches get installed on a subset of the company on day X and they day X+2 they get pushed to everyone. This allows testing.
For production servers that customers are using to me it is a no brainer that the customer wants to know and approve what changes are happening to their server.
Depending how busy you are, you might have a resource issue which is fair to complain about.
But that they want to track and approve patches / changes? Suck it up buttercup.