They would not answer my (a customer) question. (Score 5, Interesting)

I posted the following question on symantec's forum and it was deleted within 2 minutes: This afternoon for no apparent reason my computer launched a file under C:\documents and settings\all users\application data\symantec\liveupdate\downloads\Updt56\pifts.exe this exe then tried to connect to do a dns lookup. It seemed suspicious because if it was really part of my symantec product then why was it not recommended to allow this connection. I blocked the request then tried to delete the file but access was denied, I couldn't even open it in notepad to see what's inside. I restarted my computer and checked the location again but the directory was gone. Is this file a part of norton internet security or am I being attacked? Does symantec have any advice on this file as it seems to belong to symantec's product? That was not offensive and I have a official product, not some pirated copy. I deserve an answer because it's my pc their program is running on.