Directv Got me! (Score 1)

I'm one of those who are truly innocent (no hacked DirecTV access Cards). I have a dual LNB system and as a reslut of the crap DTV pulled one of my access cards went south. I called 5 times and worked my way through the call in menu (press 1 for this, 2 for that, etc) and wound up with a dial tone each time. I finally did get through (45 minutes later) and went through the crap with their "tech" folks. I was told it was a problem with the unit and that I would have to call the manufacturer. They kindly supplied me with a phone number (Thomson Electronics, I believe). THe MFG's tech person told me "hey, its a problem with your access card. call directv and tell them to send you a new access card..." Not wanting to play ping-pong ball between directv and MFG, I asked for a supervisor and told him that I wasn't going to do this/ could he hold and I'd get directv in on a conference call. He then kept me on the line and arranged everything for me. A few days later, I received the new access card. Same problem in calling in to the number supplied in the package with the access card (phone menu and then a dial tone). Maybe directv should hire more people when they pull shit like this? After 45 minutes, called Sales (when you can't get through to tech support to get a problem, there's someone in sales who will be happy to sell you some stuff) and was given another number. Finally got through. 1/2 hour of stuff on the phone and my set (in living room) is working. There's a scream and my wife and kids are yelling at me because "their" set just went south. 15 more minutes on the phone and everything is working. So today I see this slashdot piece. I'm really angry about this. I called DirecTV told them I wasn't using a "hacked" access card and asked them "So explain this to me". I had to get a supervisor who asked me "Are you using a pirated access card??" MMy response was, "Are you stupid, or what? That question is both insulting and stupid." I then explained the outage that occurred, the time spent getting through to DirecTV, the misdirection to the MFG, the eventual receipt of the Access Card, the time spent getting thru to DTV again, and asked, "What are you going to do about it?" Response from DTV, "What do you want?" My answer, "Three months free." Response from DTV, "I can give you 1 month of showtime." My answer, "Do you know any good CLASS ACTION ATTORNEYS?" I am not a happy camper... anyone who would like to refer a good attorney to me can contact me at [e-mail]