Comment Re:Maybe it's not technically your fault, Clorox (Score 3, Informative) 87
When outsourcing IT (I can't talk about other business functions), it has often been that not only does the lowest bidder wins, but the C-Suite then wash their hands of IT and consider the job done.
And that's the kicker.
What comes back to hurt the company in the end is:
- IT often is the only record of business knowledge accross business functions (eg, the how and why things are done. Often, the company is in such a rush to demonstrate the unicorn-like savings that the IT are out before the new guys come in.
- New requirements cost money. No external provider is going to do something that costs money or takes more time for free. Suddenly C-suite farts into a bottle cost actual money, so don't get implemented. Sadly, new requirements like challenge-response identity verification (secret questions), get left of the table.
- Performance metrics, as measured externally (to the service provider) cost money, and rely on someone knowing (a) what to measure (b) how to measure it and (c) how that relates to the service provided. So, see all of above, mostly doesn't get done.
Sigh. IT Outsourcing is a great way to bring in skills in the short term. It can even take over specific functions. But you need to retain internal control with someone that knows what the service delivers. It is never going to serve a business well to outsource the whole function.
To summarise the summary: You need to pay the going rate for someone that cares and goes a good job, or you are going to have a lot of grief. Pay peanuts, get hacked.