Comment Hahaha....Intuit cares about quality?! (Score 1) 114
Unhappy TurboTax user here.
Over several years I find more and more bugs in TurboTax (at least Canadian one). I tried to communicate with Intuit, but they refuse to do anything. So, until I find an alternative, I file with TurboTax and then send a paper adjustment to fix it.
As for security, I personally consider their software insecure. As result, I run it in a dedicated VM with nothing else. This VM has network disabled, except when I update TT or file the returns.
I will _never_ file my taxes online, except, obviously, the final submission of the data when uploading the return. Although, given the increasing number of bugs, I think more and more about going back to the paper.
Hopefully, AI will kill Intuit's business. Technically, a specialized LLM trained on the freely available tax guidelines should be able to produce a decent result.
It is clear that Intuit is simply trying to cut the expenses and reduce the number of supported platforms.