When I moved into this house, I made an appointment with Rogers (up here in Canada) to come and do an install at the house. As is their advertised policy they gave me a "three hour window" and said they would be there. I took the day off work. I sat here. They didn't show. Three hours after the window and still no cable installer.
I called them. Politely. They said they were coming.
An hour later I called them again, slightly irritated. They said they were coming.
A half hour later I called them and let loose the damnation of hell. In ten minutes the area supervisor was in my driveway with "presents" under his arm. A digital box for upstairs and a new (faster) cable modem for half price (and the service for the same price I was paying). For about a month I was singing their praises.
Mid last year they had a promotion where current satellite customers could trade in their equipment and get a free PVR. I've been a customer of theirs for ten years or more. I don't have a freaking PVR. I called them up and explained that when I switched "this" house it had been from satellite to cable and because of my long-standing account with them I would appreciate it they would even give me a DISCOUNT on a PVR. I was basically told to sit on it and rotate.
Last month I noticed my speed increased and my bandwidth cap increased. I thought "YAY!" Then a month later I get a letter from them in the mail telling me that if I wanted to KEEP the new speed and the new bandwidth cap I would have to pay them more money otherwise they would happily revert me to what I had before for the same price. But the KICKER is that they billed this price increase as the result of an increase in expenses. So if it costs more to operate my service, why can you still afford to give me the SAME service I had for the SAME price if I choose to go back?
Up here in Ontario it's either Rogers or Bell. And as far as I'm concerned they're both a pack of untrustworthy a*******.
