Is this evil? (Score 1)

Do you think the "don't be evil" crowd has any idea that they're acting like Wal-Mart here? They're not just shutting down the phone carriers' 411 charges, they're also trying to cut into the market for 1-800-free411, a legit small business. Actually, come to think of it, Goog-411 only has business information, and doesn't have live customer assistance, as 1-800-Free411 has. Free 411 also has category search now, so as things compare, I don't think Google has the better service.