Comment VoIP is more than Skype, Yahoo Voice, etc... (Score 2, Informative) 258
Sigh....
You think the BPO call centers in India are answering your De*l support calls using Skype or Yahoo? Oh, please....
Most large call centers are using IP PBX "architecture". By IP WAN and QoS, the call center in India and the call center in US become one big "virtual" call center under one virtual IP PBX. Yes, there is voice traffic flowing between US and India, but that's not Skype or Yahoo voice or MSN.
These IP PBX brands include Avaya, Cisco, Nortel, and many others. I bet these are "licensed" VoIP brands in India.
-- Tin
You think the BPO call centers in India are answering your De*l support calls using Skype or Yahoo? Oh, please....
Most large call centers are using IP PBX "architecture". By IP WAN and QoS, the call center in India and the call center in US become one big "virtual" call center under one virtual IP PBX. Yes, there is voice traffic flowing between US and India, but that's not Skype or Yahoo voice or MSN.
These IP PBX brands include Avaya, Cisco, Nortel, and many others. I bet these are "licensed" VoIP brands in India.
-- Tin
