Comment Re:Real Obnoxious (Score 2, Insightful) 379
Oh come on, you can do better than that. I'm not saying these answers represent my view, just showing how they could be answered by Glaser.
Why is Real so intrusive into the average windows system when using the express installation method? [...]
The Realplayer installation is not intrusive. It is customary practice for many software packages aimed at a general public to install visible and easily discoverable ways to launch them. Experienced users can customize their installations to a large degree. Maybe you do not realize that many people accidentally delete shortcut and do not know how to recreate them.
Why is the free version the hardest version to find on your website?
I suspect you have not visited our website recently. In the past we received some complaint that the free player was difficult to find. We have listened to our customers and restructured the website. The free player is very easy to find.
Why must I choose a custom install and play a game of "catch-em-all" to avoid some of these issues?
We aim our software at a very large public, and many people would never discover a lot of what we have to offer if they were not turned on by default. Offering many choices for experienced users is exactly the purpose of a custom install.
Why does Real assume I'm interested in news, updates, libraries, or any of the nonsense that it is configured for by your company?
As you may be aware, complex software is never bug free and secure from the start. It is our duty to inform and encourage our customers to upgrade to newer versions where bugs are fixed and security holes are closed when discovered. The experienced user who can take responsibilty for their own installed software can always choose to turn off automatic updates.
In short, why does Real feel the need to be so Obnoxious? These are "real" questions posed by "real" users, like here and supported by your own employees!
These views represent a small minority of our customer base. For most people who complain about our software it is actually quite simple to turn off features that you describe as "obnoxious" in the Preferences.
Do we really want questions (and answers) like these? Please take some time to think of good questions that are acutally hard to answer. Don't waste questions and mod-points just to share your opinion about Real's software. You may have your replies ready for such answers, but Glaser does not need to answer those.
Why is Real so intrusive into the average windows system when using the express installation method? [...]
The Realplayer installation is not intrusive. It is customary practice for many software packages aimed at a general public to install visible and easily discoverable ways to launch them. Experienced users can customize their installations to a large degree. Maybe you do not realize that many people accidentally delete shortcut and do not know how to recreate them.
Why is the free version the hardest version to find on your website?
I suspect you have not visited our website recently. In the past we received some complaint that the free player was difficult to find. We have listened to our customers and restructured the website. The free player is very easy to find.
Why must I choose a custom install and play a game of "catch-em-all" to avoid some of these issues?
We aim our software at a very large public, and many people would never discover a lot of what we have to offer if they were not turned on by default. Offering many choices for experienced users is exactly the purpose of a custom install.
Why does Real assume I'm interested in news, updates, libraries, or any of the nonsense that it is configured for by your company?
As you may be aware, complex software is never bug free and secure from the start. It is our duty to inform and encourage our customers to upgrade to newer versions where bugs are fixed and security holes are closed when discovered. The experienced user who can take responsibilty for their own installed software can always choose to turn off automatic updates.
In short, why does Real feel the need to be so Obnoxious? These are "real" questions posed by "real" users, like here and supported by your own employees!
These views represent a small minority of our customer base. For most people who complain about our software it is actually quite simple to turn off features that you describe as "obnoxious" in the Preferences.
Do we really want questions (and answers) like these? Please take some time to think of good questions that are acutally hard to answer. Don't waste questions and mod-points just to share your opinion about Real's software. You may have your replies ready for such answers, but Glaser does not need to answer those.
