Sony = Horrible Quality (Score 2, Interesting)

Sony's strategy is to build stylish electronics with lots of great features and sell it for a great price. In order to make this happen their quality is horrible, and their customer service is even worse. If you've ever tried to get a Sony product repaired you know what I'm talking about. I had a Vaio laptop and the 'L' key broke off. I called Sony, and despite the fact that I had registered the laptop and it was 6 months old, they were going to charge me $150 to repair it unless I had the original receipt (the fact that I bought it direct from Sony didn't make a difference)!!! And if they did repair it, I would have to back up my hard drive because they would have to format it! How bad can you get?

I went down to the local CompUSA and popped the L key off on of their display computers. About 1/4 of the keys were missing from that computer, I guess it was a common problem.

I had 5 other Sony products break within 2 months of this. I no longer buy Sony.

There are some very high quality consumer electronics out there though. If you've ever looked at high-end audio components (stuff that you can't buy at the local circuit city), you know what I mean. You certainly have to pay for it though.