Best Buy Reward Zone Rip Off (Score 1)

I bought a laptop computer and digital camera from Best Buy. I was talked into spending an extra $10 on the Reward Zone Membership. Unfortunately, when I signed up I thought I would save the paper interaction and use my Hotmail email address to receive the reward coupons. After a long wait I did receive my email coupon. I printed what I thought was a coupon and took it shopping. I was unaware of a required "bar code" that failed to print. I found out while standing at the BestBuy cash register with a home entertainment system in my cart. (Note: I returned to BestBuy and selected the system based on the $75.00 coupon I had in my hand). The store manager and clerks knew nothing about an internal Hotmail conflict with RewardZone. The BestBuy computer department tried, for over an hour, to reprint my coupon. The manager finally asked me to purchase the system, without the coupon, and return "tomorrow" when Reward Zone customer service was available. The Manager promised to refund the difference once the RewardZone Customer Service verified that the certificate was valid. Tomorrow came and Reward Zone Customer Service said they would have to "Reissue" the coupons to a different email provider. They confirmed that a problem existed with the Hotmail customers. "Wow!" I replied, "That's serious, I can't be the only Hotmail customer signed up to RewardZone. I will create a temporary Yahoo account and you can resend the coupon. I am sure a company like BestBuy will fix the problem and I'll change it back later." And I waited and waited, checking the Yahoo account for the "Promised" coupon. Every week or so I would call and ask where my coupon was at. Every time I was told a different story, yet promised the notes were made to my account, and the coupons were in the system to be processed. I even suggested that they forgo the electronic procedure and print them on paper, place a stamp on an envelope, and mail the darn things the old fashioned way. I was told this would only prolong the process. Today I called and was told that the program had changed and I no longer was entitled to $75.00. The value of my coupons have been reduced due to a change in the program. When I questioned the change and why my original coupons had not been issued yet, I was told that BestBuy reserves the right to change the conditions of the program at anytime. I as a customer am out of luck! They will reissue, electronically, $60.00. After far too much arguing over $15.00 and threats of posting the story on the internet the "Supervisor" promised to re-issue me the additional $15.00. I can assure you that if and when I get the promised coupons, and if they print with the bar code, that I will take them to the store and shop for the very LAST time. Well, I, as a customer, reserve the right to shop where my patronage will be valued. I also reserve the right to inform others people of the service I received from BestBuy Reward Zone. My satisfaction comes in the knowledge that I plan to buy a television for Christmas.... I'm sure you can guess that it will NOT be from BestBuy!