Depending on what else they did, that might be a good response. A proper IT service desk should do two things in a situation like this:

1. It should find a quick workaround for the incident at hand, which is to recomend all customers to not put an audio CD in the drive of a server running notes.

2. The should perform root cause analysis to determine the underlying problem and remove it permanently.

If the Service desk isn't doing both these things, it's not doing its job properly.

I think the Norwegian taxes are based on engine volume. That's why a clean and fuel efficient BMW costs twice as much as a gas guzzling crappy car with a small engine volume, even though the former is much more environment friendly. Not sure how electric cars are taxed.

My guess would be that it's mostly caused by Microsofts relative hardware inexperience. Sony and Nintendo have spent decades building consoles and similar home electronics, but Microsofts prior hardware experience consists of building a bunch of mice and keyboards and using common off the shelf components to build a small computer that they called the X-box, and sold as a console. They grossly underestimated the difficulty and cost of building cutting edge, high quality hardware from scratch, and they keep paying the price for it.

"I quit that as fast as I can like any other respectable person."

Sorry, no respectable person would do the things you describe.

I strongly disagree. The high cost and abysmal quality of IT services put a wet blanket on innovation and creativity. Without open source software, the cost of starting up an IT company would be significantly higher; without open source Google, Slashdot, reddit, digg and a thousand other companies would likely not have existed.

I'm excited to see what cool innovations people will come up with if IT costs are further reduced to nearly nothing.

The math co-processor wasn't made obsolete. It became so vital to system performance that Intel and friends started including it in on the CPU proper. These days, they call it an FPU.

Saddam isn't taking over anything except

what he already has. If you want a war of
liberation then proclaim it loud and clear
and don't use it as a means to bolster
a sagging economy, and/or pretend that the
other nations in the world are sluggish naysayers.

The truth of the matter is the story we get
from washington on why we are at war changes from
day to day in terms of motivity and this admin has
serious credibility problems in the first place.

Your hitlerian comparison is not remotely on target here.
The UN decides how UN mandates are pursued, not member nations.
It's funny how bush's propaganda department is so eager now to embrace the will of the UN SC
(as embodied in the various resolutions) as
long as they are doing the interpretation and
can use the wording as a moral bulwark for their
aggressive policy.