my dell laptop story (Score 0)

i bought a new dell laptop, uppon arival had a bad keyboard. When the tech came out to fix it (mind you i recieved it and 1 hour later called in a ticket) the replaced it with a keboard that was clearly labeled referbished. what kind of crap am i paying for. they told me that the buy it in bulk and that once they take it out of the box and individually pack it that they have to label it referb. I do not hink i believe that. whats to say it is old crap