You know, its hard to find someone more noobish than your own parents. After years of dealing with my father's installation of windows, I finally said enough is enough and installed Linux. Poof, questions went away.
One windows I could do a clean install for him and within 1 week it would be so screwed up that he was lucky to be able to log on. With Linux, I installed it, and the extra crap for handling different media. The same installation has been running for years now, with out anything more difficult than "I can't remember my password".
The review was written by someone obviously lacking in general human-computer design and virtually no concept of human factors. In short, it was written by a communications major.