Re:Do you live in a van down by the river? (Score 2, Insightful)

Depends on the company you do phone support with. If its scripted, then yeah, you will learn very, very little. I currently work in an unscripted phone support dept, looking after clients that contract us to care for their servers and desktop kit. For some clients we essentially provide a full sys-admin service, all given by myself and the other guys on the phones. This said, it is a PITA to get out of, I've been doing it for three and a bit years now and am having a hard time finding something to move onto from here.