Re:It's just business? (Score 1)

I have to agree with this guy tech support jobs stink no matter how you look at them because most likely no one wants to call support because they feel stupid and get defendent, you dont always get these types but tech support sometimes is hte last resort and by then people are irritated and treat these guys like crap. Dell support has been par never had a problem parts here in 4 hours tech if I need one and yes they are unisys but we have good techs that know what they are doing, but we only have these sent if it is something we dont have time for or just want to stay out of. We currently have around 200 + servers with any os you can think of running on them from nt to 2008 from sco to aix and cant forget redhat but these are a mix of ibm, hp and dell. I have to say that dell has the best support if you want bad support call IBM and spend 2 days tring to prove you have support then they finally agree that you have application support then you have to prove you have hardware support which takes the rest of the 3rd day. 2/3's of the servers are dell which rarely have problems raids are not fully fault tolerent they should be but that is what backups are for.