Re:un-possible! (Score 2, Interesting)

Actually if you use First Direct then this is exactly what they do. Sometimes they will call me and ask me for details and I simply say sorry but I refuse to give these out over the phone when you rang me. The answer I get is ok sir thats fine. Please wait 5 minutes before calling the banks number and a note will be on your file for the operator to direct you back to me. Now thats what I call banking. None of the staff at the bank mind if you tell them that. Also when you ring them they access you for random letters from your password or a memorable place or a combination of things that you should know.