Comment Re:Email response (Score 2, Interesting) 1037
Don't hold your breath.
I ordered the Star Trek movies box set from Best Buy at a low-ish (but not unbelievable) price, absolutely in good faith. As the release date approached, all seemed fine. When it passed, the thing changed to "Backorder". I kept checking back to see if the status had changed, and then one day they sent me an e-mail saying _they_ had decided to cancel my order because it had been on backorder too long (hey, now! I was prepared to wait! They shouldn't be cancelling my order because it was taking too long). I checked their web site the same day, and they'd increased the price significantly.
I had no option to reinstate my order at the same price and wait again (I even called and requested this). What was particularly fishy was the fact that the "we've cancelled your backordered item" mail went out on or around the same day that they jacked up the price.
Regards,
sj
I ordered the Star Trek movies box set from Best Buy at a low-ish (but not unbelievable) price, absolutely in good faith. As the release date approached, all seemed fine. When it passed, the thing changed to "Backorder". I kept checking back to see if the status had changed, and then one day they sent me an e-mail saying _they_ had decided to cancel my order because it had been on backorder too long (hey, now! I was prepared to wait! They shouldn't be cancelling my order because it was taking too long). I checked their web site the same day, and they'd increased the price significantly.
I had no option to reinstate my order at the same price and wait again (I even called and requested this). What was particularly fishy was the fact that the "we've cancelled your backordered item" mail went out on or around the same day that they jacked up the price.
Regards,
sj
