Customer Serive Lagging Everywhere (Score 2)

Businesses try to take market share leading to customer service being pushed aside. As customers we all have to make it a priority to push larger corporations to improve their customer service.

What I've found that works:

• Stay calm, stay sweet but refuse to hang up until your problem is resolved. Many companies have a policy of not hanging up on customers no matter how bad the service.
• If the person you're talking to cannot resolve the problem, ask to speak to a supervisor. If no one working at that time has the authority to resolve a problem, have them page or call the home of someone who does.
• If the company screwed up, try to get the person on the other line to admit they had "a failing in customer service"
• Demand a partial refund or at least a letter of apology from a supervisor.

Most importantly don't back down. The people answering the phones can't make policy, but their job description generally allows them to pass the buck to a supervisor. Eventually you annoy enough people up the chain of command that changes occur. If bad customer service stats build up, higher ups will have to start listening.