SAME THING HAPPENED TO ME (Score 1)

About a year ago I purchased a T-Mobile phone from A1wireless.com. I had problems with the 1st unit and had it exchanged through the online vendor. I believe it was after I received the replacement that I notice phone call from Alabama and other states that I have never been to and where I don't know anyone. Hundreds of minutes of phone calls were being billed to my account that I did not make. I also getting billed for text messages and tons of 411 calls ($1.25 ea). It took months to resolve the issue. I changed my sim card multiple times (didn't help anything), I spent hours on the phone w/ T-Mobile. All I ever heard was that the calls were coming from my sim card thus they were valid calls that I had to pay for. I showed proof that 2 calls took place at the same time so it obviously wasn't me making the calls. T- Mobile can tell what type of phone the calls are coming from so you can ask that. Also when I logged into my account online it would show the other person's phone. After many, many hours of phone calls, and letters written to corporate nothing was really resolved. All I ever heard was that my situation was "impossible" therefore it was not happening. The most they did for me was to change my plan and backdate it so I did not have overages. After a month it did stop and I'm not sure how it got resolved, But I will suggest this... I received phone calls from the friends of the person who's calls I was being billed for. I talked to her friends and they gave me her name and phone number. I gave this information to T-Mobile and of course they did nothing. Eventually, I just started calling her saying that I was receiving her calls and text messages. I told her to call T-Mobile and explain it to them. I assume she contacted T-mobile and the situation was resolved b/c soon after it stopped. My experience w/ the situation was very stressful and the customer service reps were rude and dishonest. I stayed w/ T-mobile b/c I bought a phone w/ the condition that I would get a 100% rebate if I kept the service for 6 months. My contract is up in July and most likely I will change service providers. Good Luck with everything...