Submission + - Two factor authentication nightmare
I recently changed my cell phone number, having moved from one state to another. Having the same telecom company, I took the option to forward all my phone calls to the new number.
With the new number, I went to my active web sites, Amazon, banks, medical, etc. and changed my number. And, that's when the troubles started. Many web site’s authentication process now include two factor authentication 2FA. The problem is that a site wants to send a code to your phone cell which in my case was no longer available. Most sites have no option to send their code any place else or change the phone number. So, the user then has to muddle through on-line chat sessions before an actual human is on the phone. And then there is no guarantee the cell number will be changed.
IMO. web companies need to look at their 2FA use case and provide better exception processing, i.e. send a code to an email address.