Re:My experience (Score 1)

Yea I recently had to add a new modem to my account (after my wife dumped water on the old one...), and the support guy I called first told me to go to the website with IE, but I told him I had Linux, and he actually knew what it was! He said he could do stuff on his end to get the MAC added, so we chatted for 15 minutes while he did his thing, and turns out he was in college getting a CS degree. So I got lucky getting one of the techs who actually know a little something. I'm just worried about next time I have to change a modem and I don't get so lucky....