He's got a point. Why can't voice mail run over some data connection authenticated by the phone's unique ID or something similar? They certainly do billing that way. It is 2010, and voice mail still works by having the phone call out to a magic number- how antiquated!
Doesn't that defeat the whole "GSM; move your SIM from one phone to another" thing?
Please Remove Your Shoes is a revealing documentary about broken government process. It is also an empathetic story about a half dozen public servants who try to fix it. And it is a familiar topic to all of us who have flown in the last fifteen years:the security routine at the airport, first the FAA and now the TSA.