The need to get a mainframe mentality in ISP's (Score 3)

This sort of situation demonstrates that at least this one ISP and likley many others are not really E-business ready (as indeed are some businesses witness e-bay). People need to get with mainframe folks who build business continuity plans, change control systems etc. If one is running a business using a hosting service one has to start asking, questions and the rating services need to. 1. if your facility is out of order due to fire etc what is your backup scheme. 2. What are your processes to avoid ensure that any redundancy is maintained. 3. What kind of change control process do you have in place, and are changes reviewed indpendently before being implemented. 4. Do you have a reliablity engineering process in place? Of couse these cost money and one needs in making the decision of who to provide the service what the value of each is. All of these are in the nature of insurance, there is a risk and a premium that one can pay to minimize the risk. The business decision is what risks do you want to insure and what do you want to take. Big sites like the stock traders and folks like ups/fed ex have all this inplace because its essentail to the business. One needs to begin to expect the hosting companies to do the same, all be it that the cost will go up.