"Ultimately, librarians simply need to understand that youth are coming to the library as amateur information finders. They already know Google, but not what's relevant. And they have no idea about non-digitized data, how to search it, and often what types of resources are available. For that, there's always the altar of the reference desk."

The problem I'm seeing (as a librarian, and someone who's been using computers from age 10-35) is that the students barely know Google but have the false belief that they're experts, and in many cases do NOT want to hear differently. They think that familiarity with imdb, wikipedia, and google's 2d page of search results (obtained by the barest of key word searching) makes them ready to do real research - then when they find nothing (or too much) they give up. Searching in more than one source is extremely foreign to them, and I explain on a daily basis, "I'm sorry, no, this is just the library catalog, it tells you what books we have and where they are, but you can't read the book from the computer."

There is also a strange distrust* of non-digital resources. Just this week a recent alum came up and needed help on a fairly technical question. We worked for a bit and I found a source which pointed to a paper with nearly the exact title of his question. I marked on a map where it was in the library and when he realized it was only available in print and was 7 years old, he said he'd keep looking online. . .baffling.

Also, believe it or not many do not understand the concept of an index, either in the back of a book, or as a separate source.

* 'Distrust' - I'm not sure what else to call it - I hate to say it's laziness of dealing with a copy machine, not when they're happy to spend 3 times as long sitting at a computer to get 0 results?