Submission + - DoorDash warns no tipping will mean slower service (cnn.com)
quonset writes: “Orders with no tip might take longer to get delivered — are you sure you want to continue?”
That is the message DoorDash is trying out on customers though users do have the option of continuing without leaving a tip.
The message is just a test, DoorDash spokesperson Jenn Rosenberg told CNN in an email. “This reminder screen is something that we’re currently testing to help create the best possible experience for all members of our community,” she said. “As with anything we pilot, we look forward to closely analyzing the results and feedback.”
Rosenberg noted that Dashers, the people who deliver orders, are “independent contractors” who “have full freedom to accept or reject offers based on what they view as valuable and rewarding.” Tips go directly to Dashers, according to the company. So if an order comes in without a tip, they’re more likely to let it linger.
That is the message DoorDash is trying out on customers though users do have the option of continuing without leaving a tip.
The message is just a test, DoorDash spokesperson Jenn Rosenberg told CNN in an email. “This reminder screen is something that we’re currently testing to help create the best possible experience for all members of our community,” she said. “As with anything we pilot, we look forward to closely analyzing the results and feedback.”
Rosenberg noted that Dashers, the people who deliver orders, are “independent contractors” who “have full freedom to accept or reject offers based on what they view as valuable and rewarding.” Tips go directly to Dashers, according to the company. So if an order comes in without a tip, they’re more likely to let it linger.
