Comment Bungled from the beginning (Score 2) 72
The contract to Raytheon bundled operations and new development contracts. Raytheon completely bungled the transition and clearly didn't understand legally what they had committed to. They failed to transition key personnel and lost the SMEs. They won the contract by underbidding what it was going to take to keep the SMEs salary-wise and did not notice that these people did not live in the city where they were planning on doing the work. They couldn't afford to move them from another state to California. They couldn't afford to bring existing employers of the SMEs on as subs, couldn't afford to match salaries. The Air Force should have immediately fired them after the first 3 months in 2010 because there was no way this was going to go well. Before 2010, the operation of these satellites occurred via a limited number of highly secure closets at contractor locations in buildings with satellite dishes on the roof. The people who worked in these closets had all the operational knowledge and they were all lost in the transition. The Air Force allowed this to happen and really encouraged it with the way they wrote the contract in the first place.