I love how he ends his first blog post about this with:
"So in the end, I'm definitely switching to the HTC Evo, and cancelling my iPhone & iPad 3G AT&T services - I don't want to give my money to a company that is bothered by its customers, and threatens them legally to prove it."
I thought he said he was going to leave if they didnt solve his problem anyway!
I guess I just dont get this whole "email the CEO" thing. We keep seeing people getting replies from Steve Jobs (no doubt really from his team) and I have read of people having luck with other big companies. I think the problem would go away if they just stopped answering normal customers emails to the CEO and executives, or at least just replied with the customer service contact details.