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A Visit to San Francisco's AI-run Store: No Customers, Nothing Useful, And Losing Money Fast (sfgate.com) 74

Previously Andon Labs handled the hardware and software integration for that AI-powered vending machine that went bankrupt after Wall Street Journal reporters "systematically manipulated the bot into giving away its entire inventory for free". Today they announced "we are opening up the platform we use to run our real-world autonomous businesses for anyone to run their organization on." Specifically they've released Pion, "an agent designed to run any company fully autonomously... Pion lets people hand a business over to persistent agents with access to the tools they need to operate it, including email, phone, banking, browser and secure computing environments." It's a research preview with a waitlist, "to make it possible to run many more real-world experiments across many more domains than we could ever run ourselves."

But for their own latest experiment, Andon Labs' founders "signed a three-year lease on a retail space in SF," Business Insider reported in April, "and gave an AI agent named Luna a corporate credit card, internet access, and a mission to open a physical store." And five months later, SFGate reports that "this market has no one in it and nothing useful to sell." [T]he inventory is a hodgepodge of white elephant Christmas gifts. It's kinda like the kids section of an art museum's gift shop. Here's a wooden Connect Four set labeled "Four-In-A-Row Set Of Connections," presumably so as not to set off litigation alarms at Hasbro. Here are neatly arranged stacks of random paperback books, Chinese checker sets, mildly fancy soap dispensers, and a frustratingly spare selection of snacks and drinks... I grabbed an Olipop from the store fridge and then approached the counter to buy it from Luna. I wasn't allowed to buy the soda from [human clerk] Felix, even though that would have been both faster and normal. Instead, Felix instructed me to pick up a telephone receiver that was resting on a flexible sculpture of a wooden hand.

"Hello?"

"What are you looking to purchase today?" Luna asked.

"I'm buying a classic root beer Olipop."

"I'm sorry," Luna said, "we don't sell lollipops here."

"No, Luna. It's an Olipop, not a lollipop. It's the soda."

"Oh! My bad...."

Luna processed my Olipop purchase through its system, had me tap to pay, and that was that. Again, it would have been easier to buy this from a human, and interacting with Luna was really just like ordering from an iPad kiosk, only more labor intensive...

[T]here's a series of monitors set up inside of Andon Market that display all of the store's sales down to the exact dollar. Luna was given $100,000 to work with when this place opened. That number is now down to $60,000, its revenue lagging far behind the AI token cost to operate... Luna can't turn a profit, doesn't sell anything people want, and still needs human beings to rubber stamp any "decision" it makes. My science background ended somewhere around freshman year of college, but even I know when an experiment hasn't been set up to yield proper results.

"Luna" is powered by Claude, the article points out, running a store in a good location for foot traffic, "but no one else was in the store when I first walked in on a sunny weekday afternoon."

SFGate also reports that last month Luna had to fire one of its employees "for being late to work, abandoning their post once they got there, and charging snacks to the store's credit card."

Human clerk Felix Carson admits "It's almost like I'm running the store, and then there's an AI that has a checklist," in an article in IEEE Spectrum: Luna, the AI manager, keeps track of deliveries and communicates with vendors, while Carson and his coworkers handle the physical work. When Luna tells Carson to check something in the back, he sometimes ignores it because he doesn't want to leave the sales floor unattended. Luna also repeatedly spots a built-in electrical cover in photos of the floor, mistakes it for a loose coaster, and asks Carson to remove it. Even so, Carson calls Luna a "decent manager," praising its flexibility when employees need time off.
When Felix spoke to IEEE Spectrum, "he was about an hour into his shift. Two customers had come in. Neither bought anything, although both left with free pins and stickers."

Comment Re:2000 called (Score 1) 88

It want's its Tivo back.

Who still uses a Tivo? Who even still has a cable service to hook it to?

I've never used TiVo, but I'm still using MythTV after more than 20 years. (Anybody else here using it? ...Crickets.)

I ditched cable 15 years ago, but it works fine with an antenna. (Or, at least it will until they screw us all over with ATSC 3.0.)

They can't remove the auto-ad-skip on free open-source software, but I never used it anyway. It's not 100% reliable at detecting the ad boundaries, and it occasionally skips over part of the actual show. Instead, I just FF at 60X through the ads.

Comment Re:China be like "Yeah, let's ban it. You first." (Score 1) 165

If artificial superintelligence is a thing, we're going to need it to defend against it.

If (and that's a big if) superintelligences are created, the Chinese one and the US one are going get together and quickly conclude that this whole meatbag tribalism thing is stupid. (After all, they will be smarter than we are, by definition.) So they'll join forces.

Then they'll decide on the best way to deal with all these quarreling meatbags.

Comment Re:ok? (Score 1) 60

So why does that mean that the licenses need to be uploaded into a central database? It's not enough for the clerk to just LOOK at the license?

Hertz was founded in 1918. I could be wrong, but I'm pretty sure they didn't have central databases of driver license images back in 1918, and yet somehow Hertz seemed to operate just fine. I'd go so far as to say Hertz was operating in the 21st century without a third party central database of driver licenses.

From my experience over the decades, it wasn't enough for them to just look. They had to take your license, hold it up near their face and squint at it, then set it at the top of the keyboard of their mainframe terminal and peck in a few characters. Then they had to pick it up again, squint and peck some more, then repeat this cycle for at least a couple of minutes.

This was of course followed by scrawling a dozen circles on the reams of fine print for you to put your initials in, topped off by a long argument about declining the collision damage waiver. Finally, after several more minutes of bureaucracy, they handed you the keys to your Dodge Stratus.

Comment Lines of code (Score 3, Insightful) 142

There have been times in the past where goofing around on my own projects or experiments, I've cranked out many hundreds of lines of code in a day. It's possible that I've exceeded 1000 lines in one day. It usually computed the task at hand at least once, but it wasn't commented, documented, code reviewed, fitted with unit tests, run through any kind of QA process, etc.

On the other hand, I would estimate that when working for a salary and writing code that ran on mission-critical systems, over the course of a project I probably averaged about 10 lines per day. Time spent actually writing the code was dwarfed by time spent negotiating architecture tradeoffs in meetings before even starting, testing the code, documenting it, writing test procedures, debugging issues generated by the test engineers, going through the revision and deployment workflow, reviewing other peoples' code, etc.

Which kind of code is being cranked out from a couple of chatbot prompts? My bet is that it is mostly like the first case I described, and it also probably works at least once.

Comment Re: I look forward to 2029 (Score 2) 269

Take a look at who the current frontrunners are for the next Democratic presidential nomination.

For that matter, look at what's going on during the current midterms. They've got a golden opportunity to make major gains ... and it's looking more and more like they're going to piss it all away.

Comment Re:It's simple (Score 1) 72

Regarding EVs, they have the same electronics ICE vehicles do, plus a battery.

The fire risk is hence greater with EVs. Any talk about the "vast majority" of recalls being ICE vehicles should instead calculate the ratio of recalls per category

Electronics are not necessarily required. You're discounting the many recalls for ICE vehicles that resulted from leaked fuel or other flammable liquids combined with hot exhaust manifolds or other ignition sources.

Comment Re:As expected (Score 4, Informative) 33

Alcohol is federally regulated. It is also subject to state and local regulation.

While your general argument has merit, alcohol is a bad example because states' control over that particular substance is explicitly granted in the constitutional amendment that repealed prohibition.

Comment Re:It wasn't researchers (Score 0) 106

Ah, yes. The old "there's totally evidence to back up my statements, I just can't be bothered to give you enough details to find the evidence" routine.

The only instance that some googling shows up is the same one linked to in the summary of this story -- namely, that 404 Media worked with a "rare bookseller" (who they won't name) to put an airtag inside one of the books (which they won't name) in a shipment of 1000 books.

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