Tech Support games happen alot.. (Score 2)

I used to work in the Tech Support Department for a budget gaming system manufacturer called iBuyPower. We were instructed to tell customers that they were out of luck if they broke their systems when installing their parts that we sent them (if they opted for self-repair). The warranty excluded physical damage, and used that excuse alot. The company provided no instructions or guides, we offered only basic call by call instructions. After customers broke their system most would opt to send the systems back to us and the billing department would charge them (with an generous mark up) on replacement parts and return shipping. Ive seen some systems (costing $700) get charged $300 for parts and shipping. It was a racket. Oh I could tell you stories. Truth be told i'm glad i moved on and up in the world.