Comment Comcast (Score 1) 291
I had a similar disagreement with Comcast. On their website, their terms specifically stated "Many of our customers have purchased cable boxes from retail outlets to use with our service" yet every single Comcast customer service rep I talked to denied their service worked without one of their cable boxes.
I ended by finding a cablebox at a flea market (retail outlet?) and they would not let me use the service with it. I wish I could have found a lawyer to help me with that.