For the most part, they were a decent host. Never had a lot of problems, and service requests were always handled very quickly. Very small company, with el cheapo prices. Yes, I had very recent backups, but that apparently didn't occur to most of the customers using Jatol considering the freaking out on the webhostingtalk forums. I don't think Fastservers is liable at all in this and while I understand that the people who were left hanging want them to do something about it, it's not going to happen, nor should they. The *only* reason this may be an interesting story (and it's not) is that the guy just plain disappeared. Even that doesn't really even warrant this level of attention. Now, if his Enzo is found in a bunch of pieces on the side of a highway, then this might get interesting.