An aplogy would have been nice (Score 1)

I have lost everything in my hotmail account and am now looking at what other free service I will use. I lost over 100 email addresses alone, some of them I have no idea how to recover. Although I don't subscribe to any of the conspiracy theories around why this data has been lost, I do find myself wondering why Microsoft can't even be bothered to apologise or to tell the truth behind this disaster. I also don't believe their figures, I personally know several people in New Zealand alone who have totally lost their accounts. Microsoft don't do themselves any favours when it comes to customer services do they.