Comment When you work with it daily..... (Score 5, Insightful) 876
I completely understand. If our users had a better grasp of technology, they would be making all the numb skull mistakes. The same mistakes that are ranked Level 1 importance, when in fact every else on my plate is actually more important.
If they used the proper terms, I wouldn't have to carry around a mini shop in a bag.
What I am have a problem with, is when they get offended by you asking them questions that could help me fix it right now, over the phone. Saving them time and, most of the time, money.
